Staff can now pick a dedicated return reason — "Too many items in the bag, please clear some space and resubmit" — instead of filing it under "Other". The reason travels with the order: it appears in your order list in your language and on your customer's tracking page in theirs, with wording prepared for all 17 languages. On the tracking page the progress rail marks the Verify step in amber and spells out that the order re-enters the queue once they clear the bag and resubmit. Nothing to set up — staff simply select this reason when sending an order back.